Welcome to Gokul Dry Fruits (https://gokuldryfruits.com). These Terms and Conditions govern the use of this website and the purchase of products from our online store. By accessing this website or placing an order, customers agree to be bound by these Terms and Conditions.
Business Information
Gokul Dry Fruits is a proprietorship business operating from Jodhpur, Rajasthan, India and engaged in the sale of dry fruits, nuts, seeds, spices, healthy snacks, beverages, edible products, and related food items through online and offline channels.
Business Details:
Business Name: Gokul Dry Fruits
Business Type: Proprietorship
Location: Jodhpur, Rajasthan, India
Email: support@gokuldryfruits.com
Phone: 9166315001
GSTIN: 08AJAPA6595P1ZP
FSSAI License Number: 12223032000828
Eligibility to Use
By using this website, customers confirm that:
• They are legally capable of entering into binding agreements under applicable Indian laws.
• All information provided by them is accurate and complete.
• They will use this website only for lawful purposes and in accordance with these Terms.
Products and Product Information
• All products listed on the website are subject to availability.
• Product images are for representation purposes only. Actual product color, texture, size, shape, packaging, or appearance may vary slightly due to the natural nature of agricultural and food products.
• Product descriptions, pricing, availability, and offers may change without prior notice.
• We reserve the right to discontinue or modify products at any time.
Food Product Disclaimer
• All products sold on this website are edible food products intended for personal consumption.
• Customers are advised to carefully read product descriptions, ingredient information, storage instructions, allergen warnings, and usage recommendations before consumption.
• Certain products may contain or be processed in facilities handling nuts, seeds, dairy, gluten, or other allergens.
• Individuals with allergies, medical conditions, dietary restrictions, or health concerns should consult a qualified healthcare professional before consuming any product.
• Gokul Dry Fruits shall not be held responsible for allergic reactions, improper storage, misuse, overconsumption, or consumption contrary to medical advice.
Storage and Handling Responsibility
Food products should be stored according to the instructions mentioned on the packaging or product page.
Gokul Dry Fruits shall not be responsible for damage, spoilage, infestation, taste variation, or quality deterioration caused due to improper storage, mishandling, delayed consumption, exposure to moisture, heat, sunlight, or unsuitable environmental conditions after delivery.
Pricing and Payments
• All prices displayed on the website are in Indian Rupees (INR).
• Prices are subject to change without prior notice.
• Payments are processed through secure third-party payment gateways.
• Gokul Dry Fruits does not store customers’ confidential banking or card details on its servers.
• In case of payment failure, technical errors, or delayed bank processing, refund timelines shall depend on the respective bank, payment gateway, or financial institution.
Order Acceptance and Cancellation
• Placing an order does not guarantee acceptance of the order.
• We reserve the right to cancel, refuse, or limit orders in cases including but not limited to:
Product unavailability
Pricing or technical errors
Suspected fraudulent transactions
Bulk or reseller orders
Incomplete or incorrect customer information
• Customers may request cancellation before dispatch of the order.
• Once an order has been shipped, cancellation requests may not be accepted.
Shipping and Delivery
• Orders are usually dispatched within the estimated timelines mentioned on the website.
• Delivery timelines may vary depending on location, courier operations, weather conditions, festivals, strikes, natural events, or other unforeseen circumstances.
• Delays caused by third-party courier or logistics providers are beyond our direct control.
• Customers are responsible for providing complete and accurate shipping information.
Returns, Refunds, and Replacements
Due to the consumable and perishable nature of food products:
• Opened, used, or partially consumed products are generally not eligible for return or refund.
• Refunds or replacements may only be considered in cases such as:
Damaged products received
Wrong products delivered
Expired products received
Missing items in the order
• Customers must report such issues within 48 hours of delivery along with clear photo or video evidence.
• Refund or replacement approval shall be subject to verification and at the sole discretion of Gokul Dry Fruits.
Intellectual Property Rights
All content available on this website, including but not limited to:
Brand name
Logo
Product images
Graphics
Website design
Text content
Product descriptions
is the intellectual property of Gokul Dry Fruits and is protected under applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or commercial use is prohibited.
Prohibited Use
Users shall not:
• Use the website for unlawful or fraudulent activities.
• Attempt unauthorized access to systems, accounts, or servers.
• Upload malicious software, spam, or harmful code.
• Misuse reviews, ratings, or communication systems.
• Copy or exploit website content without permission.
We reserve the right to suspend or terminate access for violations.
Limitation of Liability
To the maximum extent permitted under applicable law:
• Gokul Dry Fruits shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or products purchased from it.
• Total liability, if any, shall not exceed the amount paid by the customer for the relevant order.
Privacy
Customer information is collected and handled in accordance with our Privacy Policy available on the website.
By using this website, customers consent to such collection and use of information.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in relation to the use of this website or purchase of products shall be subject to the exclusive jurisdiction of courts located in Jodhpur, Rajasthan, India.
Changes to Terms and Conditions
Gokul Dry Fruits reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice.
Continued use of the website following such changes shall constitute acceptance of the updated Terms.
Contact Information
For any questions, complaints, or support requests, customers may contact:
