Thank you for shopping with Gokul Dry Fruits. We are committed to delivering fresh and quality products in a safe and timely manner. This Shipping Policy explains our shipping process, timelines, delivery terms, and related information.
Order Processing
• Orders are usually processed within 1 to 3 business days after successful payment confirmation.
• Orders placed on Sundays, public holidays, or during festivals may be processed on the next working day.
• Bulk orders or customized orders may require additional processing time.
Shipping Coverage
• We currently ship across most locations within India.
• Delivery availability may vary depending on courier service coverage in certain remote or rural areas.
• At present, international shipping may not be available unless specifically mentioned on the website.
Estimated Delivery Time
Estimated delivery timelines are as follows:
• Metro Cities: Approximately 2 to 5 business days
• Other Cities and Towns: Approximately 3 to 7 business days
• Remote Locations: Approximately 5 to 10 business days
Please note that delivery timelines are estimates and may vary due to factors beyond our control.
Shipping Charges
• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer free shipping on selected products, promotional offers, or minimum order values.
• Shipping charges are subject to change without prior notice.
Courier and Logistics Partners
Orders are shipped through third-party courier and logistics partners selected based on service availability and delivery efficiency.
Tracking details may be shared through SMS, email, or WhatsApp once the order is dispatched.
Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to:
• Weather conditions
• Natural disasters
• Public holidays or festivals
• Transport disruptions
• Strikes or lockdowns
• Courier operational delays
• Incorrect shipping information provided by the customer
Gokul Dry Fruits shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
Customer Responsibility
Customers are responsible for providing accurate and complete shipping information, including:
• Full name
• Delivery address
• Landmark if applicable
• Mobile number
• PIN code
Incorrect or incomplete information may result in delivery delays, failed deliveries, or additional shipping charges.
Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery remains unsuccessful due to customer unavailability, incorrect address, or refusal to accept the package, the order may be returned to us.
In such cases:
• Re-shipping charges may apply.
• Refunds, if applicable, may be processed after deducting shipping and handling costs.
Packaging
We take reasonable care to package products securely to maintain freshness and product quality during transit.
However, minor external packaging damage caused during transportation may occasionally occur. Customers are advised to inspect packages at the time of delivery.
they must contact us within 48 hours of delivery with clear photo or video evidence.
Claims raised after this period may not be eligible for replacement or refund consideration.
Perishable and Food Products
As our products are edible and consumable food items:
• Delivery timelines may affect product freshness in extreme situations beyond our control.
• Customers are advised to store products properly immediately after delivery according to storage instructions provided on the packaging.
Order Tracking
Customers may track their order using the tracking information shared after dispatch.
If tracking information is not received within a reasonable time after placing the order, customers may contact our support team.
Contact Information
For shipping-related queries or support, please contact:
